Refund policy

Refund Policy 

At Ruby Rose UAE, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below. 

 

Returns & Eligibility 

Due to hygiene and safety reasons, we only accept returns under the following conditions: 

  • The item is unused, unopened, and in its original packaging 

  • The return request is made within 48 hours of receiving your order 

  • The item is not damaged, tampered with, or used 

 

Non-Returnable and Non-Refundable Items 

We do not accept returns and refunds on: 

  • Opened or used cosmetics 

  • Items purchased on clearance or promotion (unless defective) 

  • Gift cards 

  • Damaged or incorrectly ordered items 

 

Damaged Items 

If you receive a damaged, or defective item, please contact us within 48 hours of delivery with: 

  • Your order number 

  • Clear photos of the damaged item and packaging 

We will arrange a return and/or refund at no additional cost. 

 

Incorrect Items 

If you receive an incorrect item, please contact us within 48 hours of delivery with: 

  • Your order number 

  • Clear photos of the item and packaging 

We will arrange a return and/or refund at no additional cost. 

 

 

Refund Process 

Once your return is received and inspected: 

  • Approved refunds will be processed within 5–10 business days 

  • Refunds will be issued to your original payment method 

  • Shipping fees are non-refundable, unless the return is due to our error 

 

Return Shipping 

  • Customers are responsible for return shipping costs unless the item is defective or incorrect 

  • We recommend using a trackable shipping service, as we are not responsible for lost returns 

 

Order Cancellations 

  • Orders can only be canceled before they are shipped 

  • Once shipped, the order falls under the return policy 

 

Contact Us 

For any return or refund inquiries, please contact our support team: 

Email: sales@royalrosecosmetics.com
Business Hours: Monday-Saturday 09:00AM to 04:00PM